At Central Florida Glides we want to make your ticket purchasing experience as easy as possible. The following ticket purchase policies (collectively, the ”Ticket Purchase Agreement”) govern your purchase of tickets from Central Florida Glides. Upon making a ticket purchase, you expressly agree to be bound by this Ticket Purchase Agreement and the Terms of Services incorporated herein by reference.

PAYMENT METHODS
Central Florida Glides currently accepts payment for on-line ticket purchases via MasterCard, Visa, Discover and American Express.


TICKET AVAILABILITY

Central Florida Glides cannot guarantee availability of tickets to any or all guided tours or events prior to your purchasing tickets since the number of positions on a guided tour have limited availability and on-line tickets are sold on a “first come, first served” basis. If our on-line system does not show ticket availability at the specific time and date you need and you are unable to schedule for an alternate time, please call us at 352-460-2039 for assistance.


TICKET PRICING

The prices shown on the Site when purchasing the ticket are the face value of the ticket and do not include local sales tax or tour guide gratuity. In certain pre-stated circumstances, a venue specific charge may also need to be incorporated into this ticket price when guided tours or special events take place in locations other than Mt Dora. The on-line ticket price of $49.00 is discounted from the regular price of $55.00 charged for tickets purchased by phone or by walk-up tour guests.


TICKET PURCHASE CONFIRMATION

Upon successful purchase of tickets, you will receive two copies of a Purchase Confirmation Note:
a) A Purchase Confirmation Note will be displayed immediately for printing directly from your computer, and
b) An e-Mail copy will be dispatched to the purchaser shortly thereafter
Please print your ticket and bring with you to your tour and keep a copy of this Purchase Confirmation Note in a safe place. If you do not receive this confirmation, DO NOT ASSUME that you have a reservation. Please call 352-460-2039 for assistance.


IMPORTANT Check your Confirmation for Correct Date and Time

It is your responsibility to be at the designated tour location: 430 N Alexander Street, Mt Dora, FL on the correct date and 30 minutes prior to the posted tour start time. Please check your confirmation carefully. No reschedules for no-shows, cancellations received less than 24 hours prior to tour, or late arrivals.


TOUR AVAILABILITY

All positions on our guided tours are on filled through on-line ticket sales on a “first come, first served” basis. We cannot advise on exact availability in advance of a particular guided tour or event until you actually purchase your tickets due to the “first come, first served” policy with regard to the advance sales of tickets.


​LIMITATION ON LIABILITY

Except in jurisdictions where such provisions are restricted, in no event will Central Florida Glides be liable to you for any indirect, consequential, exemplary, incidental, special or punitive damages, including also lost profits, even if Central Florida Glides has been advised of the possibility of such damages.

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To us, a reservation is a promise — we promise that your reservation will be honored. We do not overbook. We guarantee that your reservation will be available to you on your tour. We will not sell them to someone else under any circumstances, as long as you hold your reservation. For this reason, we may have to turn away guests and potential revenue if we cannot fit them on the particular tour on which you've reserved space. Once we accept your reservation, therefore, we must enforce the following policies:

CANCELLATIONS & REFUNDS

Central Florida Glides cannot process cancellations, exchanges or refunds within 24 hours of the event date and time. After a purchase has been made, any guest who fails to show up for a reservation, shows up late, or fails to give 24 hour notice of cancellation for ANY reason, will be charged the full payment amount. Please ensure that you review the date, day, time, venue, price and number of tickets, prior to confirming your purchase. NOTE: Some special off-site private events may require a 48 hour cancellation policy and this will be stated in advance for those attendees. Segway Rider's Club of The Villages events will require a seven day advance notice for full refund if a replacement cannot be found before the day of the event.

INCLEMENT WEATHER
Just like other vehicles, Segways are waterproof. Therefore, we can still run tours if it is cold, windy, damp or there is a light rain. We do provide gloves and ponchos, if needed. However, if there is thunder, lightning, ice or snow present at our location, we will have to cancel or discontinue the tour, and you will be refunded the full payment amount.


CANCELLED TOURS OR EVENTS

In certain circumstances such as dangerous weather conditions at the tour site, guided tours or events may be cancelled or postponed by
Central Florida Glides. When this occurs, Central Florida Glides will make every effort to:
a) Contact all scheduled tour guests to notify them of the cancellation
b) Post details on the Site of any rescheduled date
c) Ensure you receive a prompt refund of the ticket price


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EQUIPMENT
All guided Segway tours or events will be conducted using Segway i2 or x2 equipment. Prior to arriving at the guided Segway tour or event, all participants in the tour or event must watch the Segway Safety and Training Video.


PURCHASE, CANCELLATION AND REFUND POLICY